Privacy Policy & Disclaimer
Effective Date: March 2026

Last Updated: March 2026

1. Who We Are

The U Crew is operated by Sarah Kate, based in Newcastle, NSW, Australia. Our website is https://www.theucrew.comand our email is hello@theucrew.com.

We provide audio voice notes, messages and a community for people who want to be kinder to themselves. We are committed to protecting your privacy.

2. What Data We Collect

When you visit our website: Your IP address, browser type, device information, pages visited and time spent on pages. This is collected through cookies and analytics tools to help us understand how people use our site.

When you sign up for a freebie or email list: Your first name and email address. This is used to deliver the content you requested and to send you The Weekly Exhale newsletter and occasional updates. You can unsubscribe at any time.

When you use our Telegram bots: Your Telegram username and user ID. This is collected to deliver your voice note experience. We do not have access to your phone number through Telegram.

When you purchase a product or subscription: Your name, email address and payment information. Payment details are processed directly by Stripe. We do not store your credit card information.

When you join The U Crew on Skool: Your name, email address and payment information as collected by Skool and Stripe. We do not store your credit card information.

When you leave a comment or send us an email: The content of your message, your email address and any information you choose to share.

Cookies: We use cookies to remember your preferences and improve your experience. You can disable cookies in your browser settings.

Embedded content: Our site may include embedded content from other sites such as YouTube. These behave as if you visited that site directly and may collect your data under their own privacy policies.

3. How We Use Your Data

We use your data to deliver the content, products and services you signed up for, send you updates and newsletters you opted into, improve your experience, respond to your messages, process payments and comply with legal obligations.

We never sell, rent or trade your personal information.

4. Who We Share Your Data With

We only share your data with trusted third-party services that help us run our business:

• Systeme.io — email marketing, funnels and freebie delivery

• ManyChat — Telegram bot automation for voice note delivery

• Telegram — messaging platform used to deliver voice notes and daily messages

• Stripe — payment processing for subscriptions and product purchases

• Skool — community platform and audio library hosting

• Google Analytics — website analytics

• Meta — advertising pixel for ad performance tracking

Each of these services has its own privacy practices and operates in compliance with applicable data protection laws.

5. How Long We Keep Your Data

Email subscribers: Until you unsubscribe or request deletion. Telegram bot subscribers: Until you unsubscribe from the bot or we remove inactive subscribers. Paid subscribers: For the duration of your subscription plus any period required for accounting or legal purposes. Website analytics: As per Google Analytics default settings. Emails and messages: Retained unless you request deletion.

6. Your Rights

Regardless of where you are in the world, you have the right to access, correct, delete and export your data, withdraw consent and file a complaint with your local data protection authority.

To exercise any of these rights, email hello@theucrew.com.

For EU/EEA residents: We process your data based on your consent and legitimate interest. You have additional rights under GDPR including the right to object to processing and the right to lodge a complaint with your supervisory authority.

For Australian residents: Your data is handled in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

7. Data Security

We take reasonable steps to protect your personal information using secure systems and encrypted connections. No method of electronic storage or transmission is 100% secure but we do our best.

8. International Data Transfers

The U Crew operates from Australia and uses services hosted in various countries. By using our services, you consent to your data being transferred and processed in these locations. All service providers we work with comply with applicable data protection standards.

9. Children's Privacy

Our services are not intended for anyone under the age of 18. If you believe we have received information from someone under 18, please contact us at hello@theucrew.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of our services after changes are made means you agree to the updated policy.

11. Contact Us

Email: hello@theucrew.com Website: www.theucrew.com

Terms & Conditions of Sales
Effective Date: March 2026

Last Updated: March 2026

1. About The U Crew

The U Crew is operated by Sarah Kate, based in Newcastle, NSW, Australia. Our website is https://www.theucrew.comand our email is hello@theucrew.com.

2. Scope

These Terms and Conditions apply to all purchases, subscriptions, free trials and interactions with The U Crew's products and services including our website, community, digital products and Telegram delivery services.

By using any of our services, you agree to these terms.

3. Age Requirement

You must be at least 18 years old to use any of The U Crew's products, services or platforms.

4. Products and Services

The U Crew offers a range of digital products and subscription services including audio voice note libraries, daily voice note delivery via Telegram, community membership and other digital products. Our current offerings and pricing are listed on our website at www.theucrew.com.

All prices are in US Dollars (USD) unless otherwise stated. We reserve the right to update our products, services and pricing at any time. Current pricing will always be displayed at the point of purchase.

5. Free Trials

Some of our services may be offered as a free trial for a limited period. Free trials require a Telegram account and are delivered via our Telegram bot. No payment is required to participate in a free trial. At the end of the trial period you may choose to subscribe to a paid product or take no further action.

6. Subscriptions, Cancellation and Refunds

Subscriptions are billed monthly on a recurring basis. By subscribing you authorise recurring charges to your payment method until you cancel.

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period and you will retain access until that period ends.

Due to the digital and instant-access nature of our products, all sales are final. No refunds are provided for subscriptions or one-time digital product purchases after delivery.

If you experience a genuine issue accessing your purchase please contact us at hello@theucrew.com and we will do our best to resolve it.

7. Intellectual Property

All content created and delivered by The U Crew including voice notes, audio recordings, text messages, written copy, graphics and digital products is protected by copyright and remains the property of Sarah Kate / The U Crew.

You are granted a personal, non-transferable, non-exclusive license to access and listen to the content for your own personal use. You may not copy, record, redistribute, resell, share or repurpose any content without written permission.

8. Telegram and Third-Party Platforms

The U Crew uses Telegram as a delivery platform. Telegram is a third-party service with its own terms and privacy policy. By using our Telegram bot or any Telegram delivery service, you also agree to Telegram's terms.

Our community is hosted on Skool, a third-party platform. By joining Skool you also agree to Skool's terms of service.

We are not responsible for the availability or security of any third-party platform.

9. Acceptable Use

By using our services you agree not to share, redistribute or resell any content, harass or harm other members, share other members' personal information, use our platforms for illegal activity or attempt to circumvent content protection measures.

We reserve the right to remove any member who violates these terms without refund.

10. Affiliate Links

Some content on our website or in our communications may contain affiliate links. We only recommend tools and products we genuinely use and believe in.

11. Applicable Law

These Terms and Conditions are governed by the laws of New South Wales, Australia.

12. Changes to These Terms

We may update these Terms and Conditions from time to time. Continued use of our services after changes are made means you agree to the updated terms.

13. Contact Us

Email: hello@theucrew.com Website: www.theucrew.com

Important Information About Our Services

The U Crew and The Daily Wakeup Call provide voice notes, audio content, and written messages for general wellbeing and educational purposes only.

We are not health professionals. Sarah Kate is not a doctor, therapist, psychologist, psychiatrist, counsellor, or licensed medical professional of any kind. The content provided by The U Crew is not medical advice, psychological advice, diagnosis, or treatment.

Our content is not a substitute for professional help. If you are experiencing a mental health crisis, suicidal thoughts, self-harm urges, or any medical emergency, please contact professional help immediately:

Australia: 000 (Emergency) | 13 11 14 (Lifeline) | 1300 659 467 (Beyond Blue)

United States & Canada: 988 (Suicide & Crisis Lifeline) | 911 (Emergency)

United Kingdom & Ireland: 116 123 (Samaritans) | 999 (Emergency)

Europe: 112 (Emergency)

International: www.findahelpline.com

No guaranteed outcomes. We do not promise, guarantee, or imply any specific results from using our products. Everyone’s experience is different. Our voice notes and messages are designed to offer a moment of kindness and relief — they are not a treatment plan, a cure, or a replacement for professional care.

Your responsibility. By using our services, you acknowledge that:

You are choosing to listen to our content voluntarily. You understand that our content is general in nature and not tailored to your specific circumstances. You are responsible for seeking appropriate professional help for any medical, psychological, or emotional concerns. You will not rely on our content as a substitute for professional advice, diagnosis, or treatment. You will not disregard or delay seeking professional advice because of something you heard in our voice notes or read in our messages.

If you are currently receiving treatment: Our content is designed to complement professional care, not replace it. Please consult your healthcare provider before making any changes to your treatment or medication based on anything you hear or read from The U Crew.

Emotional responses: Our content addresses topics including exhaustion, overwhelm, stress, grief, loneliness, and other challenging emotions. While our intention is always to offer kindness and relief, we acknowledge that some content may evoke emotional responses. If any content causes you distress, please stop listening and reach out to a professional or trusted person for support.

Limitation of Liability: To the maximum extent permitted by law, The U Crew, Sarah Kate, and all associated parties are not liable for any loss, damage, injury, or adverse outcome — whether direct, indirect, incidental, or consequential — arising from your use of our content, products, or services. This includes but is not limited to emotional distress, psychological harm, physical injury, financial loss, or any decisions made based on our content.

Nothing in this disclaimer excludes or limits liability that cannot be excluded or limited under applicable law, including the Australian Consumer Law

Contact Us

Email: hello@theucrew.com Website: www.theucrew.com